Privacy Policy

Lawrence-Poole Group Limited Company No. 17401898 · Registered office: 8 Lombard Road, Wimbledon, London SW19 3TZ 020 3006 2529 · info@lawrencepoole.co.uk

Last updated: 21 August 2026

1. Who we are

Lawrence-Poole Group Limited ("we", "us", "our") is a building and fit-out company registered in England and Wales. We are the data controller for the personal information described in this policy. If you have any questions about this policy or your data, contact us at info@lawrencepoole.co.uk or 020 3006 2529.

2. What information we collect

When you make an enquiry (through our website form, by phone, or in person), we collect:

• Your name and, where provided, your company name
• Contact details: phone number, email address
• The address of the property or site the enquiry relates to
• Details about your project: the service you're interested in, project stage, timeframe, planning permission status, budget range, and your description of the work
• Any files you choose to upload, such as drawings, plans or photographs
• How you heard about us (where provided)

When we carry out work for you, we may additionally collect information reasonably needed to quote for and deliver the project, including site survey notes, photographs of the property, and records of our correspondence, quotations, authorisations and invoices.

Technical information: when you use our website, limited technical data (such as IP address and browser information) may be processed by our hosting and infrastructure providers for security and to deliver the site. Any use of cookies or analytics is covered in our Cookie Policy.

We do not knowingly collect data from children, and our services are directed at adults.

3. Why we use your information

We use your information to:

• Respond to your enquiry and provide quotations — necessary to take steps at your request before entering a contract
• Carry out and manage building work you engage us for — performance of a contract, including scheduling site visits, preparing documents, and corresponding with you
• Send you documents relating to your project — quotations, authorisations, invoices and confirmations
• Keep proper business and accounting records — legal obligation (tax, accounting and company law)
• Protect our legal position — legitimate interests, for example retaining records of agreed scope and correspondence
• Improve our services and website — legitimate interests

We do not sell your personal information. We do not use your information for automated decision-making that produces legal effects about you.

4. Who we share your information with

We share personal information only where needed to run our business and deliver your project:

• Tradespeople and subcontractors working on your project under our supervision — limited to what they need to carry out the work (typically your name, site address, access details and the scope of works)
• Service providers who process data on our behalf, under appropriate safeguards, including website hosting and infrastructure, secure database services, email delivery, address lookup services used on our enquiry form, content management for our website, file storage, and our office and email systems
• Professional advisers — our accountants, insurers and legal advisers where necessary
• Authorities — where required by law (for example HMRC, building control, or a court)

Some of our service providers may process data outside the UK. Where that happens, transfers are protected by appropriate safeguards such as UK-approved standard contractual clauses or adequacy decisions.

5. How long we keep your information

• Enquiries that don't become projects: kept for up to 24 months from last contact, then deleted
• Customer and project records (quotes, authorisations, invoices, correspondence, survey records): kept for 6 years after the end of the relevant tax year, in line with legal, accounting and warranty obligations
• Uploaded files (drawings, photos): kept with the related enquiry or project record for the same periods

We then securely delete or anonymise the information.

6. Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (where we have no overriding legal reason to keep it)
• Object to or restrict certain processing
• Data portability — receive certain data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email info@lawrencepoole.co.uk. We will respond within one month. We may need to verify your identity before acting on a request.

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113 — though we'd welcome the chance to resolve any concern with you first.

7. Security

We take reasonable technical and organisational measures to protect your information, including secure hosted infrastructure, encrypted connections (HTTPS), access controls on our systems, and limiting access to those who need it.

8. Marketing

We do not send marketing emails unless you have agreed to receive them. If we introduce marketing communications, you will be able to opt out at any time via the unsubscribe link or by contacting us.

9. Cookies

Our website may use cookies and similar technologies. See our Cookie Policy at lawrencepoole.co.uk/cookies for details.

10. Photography of completed works

We may photograph completed projects for our portfolio and marketing. We do not publish your name or identifying address details without your consent, and you may opt out by telling us in writing.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be at lawrencepoole.co.uk/privacy with the date above.